FAQ

The sale of products in the online shop is aimed at consumers (ie natural persons acting for purposes unrelated to commercial, craft or professional business) and we reserve the right not to accept orders from subjects other than these. Therefore, if you intend to place an order in the name and on behalf of a company, please contact us before proceeding to complete it. It is understood that, if we were to authorize your purchase, the discipline applied to the sale will be that provided by international law. For the purpose of the regular issue and receipt of the invoice, you will then need to indicate the following information: name, address and type of company.

When completing the order, your e-mail address and your telephone number are required to avoid delays and / or problems in the delivery of the order. We therefore suggest that you always indicate both data.
The delivery attempt by the courier is always preceded by a notice, via email and / or SMS, indicating the delivery date / time and the possibility to request a different appointment, in order to be sure to be present at the time of delivery.
Moreover, through a telephone number, the courier can immediately contact you in case of any reason that prevents him from finalizing the delivery (eg if it cannot find the street number you indicated in the address, etc.).

To find the products you are looking for on the site, you must use the navigation menu at the top of all the pages of the site and click the options you are interested in.
With a smartphone, you can select them directly from the drop down menu at the top right or scroll to the bottom of the page to find all the possible options.
To view the product details, click on its image.
If you found what you were looking for, you can proceed with the order by clicking on the “ADD TO CART” button to make sure it is available.

If a product is not available in the online shop, you will not be able to select it for purchasing.

To manage the content of the cart click on the cart icon (located in the upper right corner of the site). So you can make any changes to the individual products in your cart:

• if you want to delete a product from the cart: click on the X (located close to the product you want to remove);
• if you want to change the quantity of a product that you have added to the cart: click on the “QUANTITY” box and typing the desired number.

If you have made mistakes in the compilation of an order already confirmed, either with reference to the characteristics of the product ordered, or with reference to the name, address or shipping address, you can make changes or corrections by contacting us immediately and indicating in your communication:

• the name associated with the order;
• the order number and the date of execution of the order;
• the changes / corrections to be made.

If the order has not yet been processed we will be happy to proceed according to your directions, otherwise we will no longer be able to do so.

The sale of products in the online shop is aimed at consumers (ie natural persons acting for purposes unrelated to commercial, craft or professional business) and we reserve the right not to accept orders from subjects other than these. Therefore, if you intend to place an order in the name and on behalf of a company, please contact us before proceeding to complete it. It is understood that, if we were to authorize your purchase, the discipline applied to the sale will be that provided by the international law. For the purpose of the regular issue and receipt of the invoice, you will then need to indicate the following information: name, address and type of company.

If, after logging in with your credentials to the Customer Area of the site, you do not find the order you are looking for in your history, contact us so that we can check and resolve any issues related to its processing. Do not forget to indicate in your request:

• the name associated with the order;
• the order number and the date on which you placed it.

From the moment the order is “completed” it may take up to 24 hours to receive the shipment confirmation email, which also contains the tracking code, which will be enabled by the courier as soon as they check the package. So do not worry if it was not initially possible to monitor the shipment, especially if the purchase occurs close to the weekend or holidays. If you have not received the email containing the tracking code, contact us to request it, mentioning in the communication:

• the name associated with the order;
• the order number and the date on which you placed it.

You can find the order number in the order confirmation email that you will receive as a result of the purchase.

After making a purchase on our online shop, you will receive at the e-mail address you indicated when filling out the order (and listed in the order confirmation):

• an order confirmation email showing the order number, the description of the products requested, the price, the billing address, the shipping address and the contact details you have indicated;
• an email that will notify you of the change in order status in “completed order”, as soon as your order is handed over to the courier;
• an email confirming the shipment, as soon as the carrier has verified the package and assigned the tracking code to the shipment, functional to monitor the status.

If you do not receive any of these emails, before contacting us, we suggest that you check the email address in junk mail.

The order number is used to identify the order you have made, both in case you want to monitor the status from the Customer Area, and in case you need to send us any requests for information related to the order. Without the order number, we will not be able to provide immediate support.

When the order is processed successfully, you will receive an email that will notify you of the change in your status in “completed order”. This means that the order has been processed and entrusted to the courier for shipping.

Yes, delivery and billing address may be different. If you want to indicate two different addresses, after having filled in the fields related to the billing address, add a check to the “SHIP TO A DIFFERENT ADDRESS?” box and specify in the dedicated fields the address where you want to receive the order.

Payment will be charged to you upon completion of the order.

The payment methods available in the online shop are as follows:

• Credit / debit card (including prepaid): Visa, Mastercard, American Express;
• Paypal, also available in the advanced PayPal Express function (which allows you to speed up the payment, as your data is already saved in the PayPal account and then in the checkout will be sufficient to type only your email address and password).

If your order is “completed” it means that it has been processed and entrusted to the courier for shipping.

If your order is “processing” it means that it has been regularly received and taken over.

If your order is “canceled” it means that we can not process it.
You will then receive an email from us informing you that your order has been canceled, with a consequent refund.

Your order may be canceled for a variety of reasons, some of which may be the following:

• the product you ordered is out of stock;
• the place of delivery you indicated is located in an area difficult to reach and / or not covered by our shipping service;
• you have requested the delivery of the order at a post office box. We can not deliver orders to PO boxes, as the consignee’s signature is required at the time of delivery.

In any case, if your order should be deleted for one of these reasons, you will receive an email from us informing you of the cancellation, with a consequent refund. Even if the order payment is not successful, you will receive an email that communicates the cancellation of the order.